Get Help Paying Your Bill
This is for anyone who gets services from a Texas Health & Vascular Hospital Arlington. Information and the application for getting help with your bill are available in both English and Spanish.
How Do I Qualify for Help?
You can ask for help with your bill at any time during your hospital stay or billing process. We will figure out how much you owe by looking at things like your income, assets, or other resources. If your yearly income is less than or equal to 200 percent of the current Federal Poverty Guidelines, you may not have to pay your bill.
Please find more information here: Texas Health Financial Assistance Page.
This information can also be found on our Charity Care Community Connect page.
If your income does not meet the guidelines to have all of your bill paid for, you may qualify for help paying for part of your bill. The help is based on a sliding scale that looks at your yearly income and family size.
||Minimum Copay - Percentage of Income
|2 to 4 times
||3 percent to 5.25 percent
|4 to 7 times
||6 percent to 9 percent
|7 to 9 times
||10.5 percent to 12 percent.
|More than 9 times
*Based on federal poverty level. For example, an individual whose annual income is 2 times the federal poverty level has a minimum copay requirement equal to 3 percent of annual income while an individual whose income is 4 times the federal poverty level has a minimum copay equal to 5.25 percent of annual income.
How Can I Apply for Help?
You can apply for help with your bill in person, by mail, by calling customer service at 1-800-890-6034, or at TexasHealth.org/CharityCare.
You can also pick up applications in person at 500 E. Border Street, Suite 1200, Arlington, TX 76010, or can apply in person at any Texas Health Resources hospital, including Texas Health & Vascular Hospital Arlington. In some cases, you may get help from the hospital without applying.
You are responsible for taking part in our program to help you with your bill. In a timely way, you will need to share all of your information about your health benefits, income, assets, and any other paperwork that will help to see if you qualify. Paperwork may include bank statements, income tax forms, check stubs, or other information.
Emergency and Medically Necessary Care
If you qualify for help with your bill, you will not be charged more money for emergency or medically necessary care than people who have insurance coverage for the same kind of care. We use a look-back method (we compare the amount paid by insured patients and their insurance companies in the last few months) to figure out how much you owe. You can get a free copy of how much is generally billed at TexasHealth.org/BillingBrochure.
Bills that are not paid 100 days after the first billing date might be reported to a collection agency. Bills that are not paid 120 days after the first billing date may be reported on your or your guarantor's credit history. You or the guarantor can apply for help with your bill at any time during the collection process by letting the collection agency know and completing an application. We generally do not sue patients, take action against personal property, or garnish wages.